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Frequently Asked Questions:
1- Where are Addmotor bikes made?
Addmotor bikes are made in China. The company designs its bikes in the United States but partners with manufacturers in China to produce the components and assemble the electric bikes.
2- How fast does an Addmotor bike go?
Addmotor bikes can reach speeds of up to 28 mph (45 km/h), depending on the model and the settings. Many Addmotor electric bikes are equipped with powerful motors and offer different speed modes, allowing riders to adjust the speed according to their preferences and local regulations.
3- How do I turn on my Addmotor light?
To charge your Addmotor battery:
- Turn off the bike.
- Connect the charger to the battery and then to a power outlet.
- Charge until the indicator light shows full.
- Reinstall the battery if it was removed.
Always use the original charger.
5- what is the return and refund policy of Addmotor?
Addmotor allows returns within 14 days if the item is unused and in original packaging. A restocking fee may apply, and customers are usually responsible for return shipping costs. Refunds are processed after inspection. For details, check Addmotor's website.
6- How can I process a return on Addmotor?
To return an item to Addmotor:
- Contact customer service for authorization.
- Pack the item in its original packaging.
- Ship it back as instructed.
Refunds are processed after inspection.
7- what includes in the Addmotor's limited warranty?
Addmotor's limited warranty typically includes:
- Coverage: Covers defects in materials and workmanship for a specific period.
- Duration: Generally lasts 1-2 years, varying by component.
- Parts: Often includes the frame, motor, battery, and other key parts.
- Exclusions: May not cover normal wear and tear, accidents, or misuse.
