Colugo

Frequently Asked Questions:

• How do I clean my Colugo baby carrier?
  The baby carrier can be machine washed separately in cold water and should be air-dried. Spot cleaning is recommended as needed. Avoid using bleach, fabric softener, and ironing (as noted humorously, no parent has time for ironing)​.
• What is Colugo's return policy?
  Colugo offers a 30-day return policy for products in "as new" condition. They provide full refunds for items returned in the original packaging, but some products may incur restocking fees if not returned in perfect condition. Returns made after 30 days but within 60 days will incur a 15% restocking fee​.
• What is included with the Colugo Baby Carrier?
  The baby carrier includes a removable fanny pack pouch and a sunshade. It supports three carrying positions (inward, outward, and back) and fits babies weighing 7-33 lbs​.
• How much can the carrier's pocket and fanny pack hold?
  The front pocket can hold small items like diapers and wipes, while the removable fanny pack is suitable for essentials like keys and a phone​.
• What is the warranty on Colugo products?
  Colugo offers a two-year warranty on all products. This covers manufacturing defects and issues related to the product's craftsmanship, but it does not cover normal wear and tear, accidental damage, or issues from improper care​.
• How do I fold the Compact Stroller?
  Colugo’s Compact Stroller features a one-hand, two-step fold for convenience. Simply lift the handle and push the release button to fold it. Full instructions and guides can be found on their support page​.
• What are the wash and care instructions for the Park Playmat?
  The Colugo Park Playmat can be machine washed cold and air-dried. It should not be machine dried, bleached, or ironed​.
• When will I receive my order?
  Most orders are shipped within 1-2 business days, and you will receive an email with tracking information once your order has been dispatched. Shipping times vary based on location, but Colugo offers expedited shipping options as well​.
• How do I store the carrier when not in use?
  Colugo carriers are designed to be easily rolled up for compact storage. You can secure the straps and store it in the removable fanny pack pouch for convenience​.